This is the integrated Service Charter of the National Universities Commission (NUC). It stipulates the services provided by the primary service windows at the Commission’s Secretariat and the standard to which these services are performed within specified timeframes. It also informs our customers of the procedure for registering their complaints in the event of service failure, and expresses our commitment to regular performance review for the maintenance of high working standards and achievement of identified goals. The contents of this charter are subject to review from time to time, in line with structural, administrative or policy changes that may be deemed necessary for the improvement of service delivery and the attainment of organizational mandates and strategic goals.

The Mission

The Mission of the National Universities Commission, as defined by the mandates governing the establishment of this regulatory agency of the Federal Ministry of Education is:

 To ensure the orderly development of a well coordinated and productive university system that will guarantee quality and relevant education for national development and global competitiveness.

 The Federal Ministry of Education has authorized the NUC to achieve its Mission statement through the delivery of the following mandates:

  • Approval of courses and programmes;
  • Determination and maintenance of Minimum Academic Standards;
  • Monitoring of Universities;
  • Accreditation of Academic Programmes; and
  • Provision of guidelines and processing of applications for the establishment of private universities.

The Vision

The Vision of the National Universities Commission is:

 To be a dynamic regulatory agency acting as a catalyst for positive change and innovation for the delivery of quality university education in Nigeria.

The Commission hopes to fully actualize its Vision Statement by the year 2012 through the attainment of the under listed strategic goals:

 The Strategic Goals 2007 – 2012

  • The attainment of stable and crisis-free University System.
  • To work with Nigerian Universities to achieve full accreditation status for at least 80% of the academic programmes.
  • To initiate and promote proficiency in the use of ICT for service delivery within the Commission and the Nigerian University System.
  • To upgrade and maintain physical facilities in the Nigerian University System for delivery of quality university education.
  • To match university graduate output with national manpower needs.
  • To foster partnership between the Nigerian University System and the Private sector.
Services rendered

In compliance with SERVICOM principles, the National Universities Commission is committed to providing the following basic services to which its customers are entitled, in a “timely, fair, honest, effective and transparent manner”, within the limits of its operational constraints.

Integrated Service Charter

Affirming our commitment to the NUC Vision and Mission, we pledge to deliver the following services in the spirit of our vision, mission and strategic goals:

  • Assuring quality of academic programmes offered in Nigerian Universities through the development and review of Minimum Academic Standards (MAS) and (a) regular conduct of accreditation in October/November of every year; and (b) production and publication of accreditation results and ranking of universities within one month of the conduct of the assessment exercise;
  • Promote the use of ICT in the delivery of university education through periodic intervention by way of training of staff and students, supply of equipment and installation of e-learning protocols;
  • Ensuring orderly and qualitative development of academic programmes at undergraduate and postgraduate levels in Nigerian Universities through analysis of academic briefs and other requests within four weeks of receipt;
  • Quarterly monitoring and assessment of the academic, financial and administrative performance of universities using laid down parameters and guidelines;
  • Making such other investigations relating to higher education from time to time, as the Commission may consider necessary to the national interest;
  • Advising the President in his capacity as Visitor to Federal Universities and State Governors, through the Honourable Minister of Education, on the creation of new universities and other degree-awarding institutions in Nigeria, when necessary;
  • Provision of guidelines and processing of applications for the establishment of private universities , when necessary;
  • Promotion of quality research in Nigerian Universities through establishment of appropriate measures and incentives (e.g. the Annual Nigerian Universities Doctoral Thesis Award Scheme (NUDTAS) and provision of top-class avenues for publication (journal and thesis) of quality research reports;
  • Processing all matters relating to the establishment and renewal of linkages and collaboration between universities within and outside the country within 72 hours;
  • Ensuring the inculcation of strategic planning culture in Nigerian universities, through preparation and circulation of guidelines as well as analysis of strategic plans of the universities within two weeks of receipt of such documents;
  • Preparation of periodic master plans for the balanced and co-coordinated development of all universities in Nigeria, after consultation with the State Governments, the universities, the National Manpower Board and such other bodies as it considers appropriate;
  • Review of University Master Plans submitted to the Commission within 30 working days;
  • Processing all submissions from the universities on Students Industrial Work Experience Scheme (SIWES) within 48 hours of receipt and ensuring establishment of functional SIWES offices in the universities;
  • Ensure maintenance of a comprehensive and up to date database to support university research for national development;
  • Inquire into and advise the Federal Government on the financial needs, both recurrent and capital, of university education in Nigeria and, in particular, to investigate and study the financial needs of university research and to ensure that adequate provision is made for this in the universities;
  • To take into account, in advising the Federal and State Governments on university finances, such grants as may be made to the universities by the Federal and State Governments, private proprietors and by persons and institutions in and outside Nigeria;
  • To receive block grants from the Federal Government and allocate them promptly to Federal Universities in accordance with such formula as may be laid down by the Federal Executive Council;
  • Act as the agency for channeling all external aid to the universities;
  • Recommend to the Visitor of a university that a visitation be made to such university as and when it considers it necessary;
  • Reduction of potential litigations through efficient contract preparation and administration with a 72-hour response to enquiries on legal matters;
  • Making regular contacts with donors and development partners to sensitize their interest for strategic intervention in the Nigerian University system and initiating dialogue on possible linkages within 72 hours of such contacts;
  • Prompt, efficient and courteous attendance to customers within ten (10) minutes of their entry into any department of the Commission.
Departmental Service Charters
  1. Office of the Executive Secretary
  • Provision of prompt, friendly and quality service to the general public and courteous attention to all NUC guests;
  • Response within 72 hours to all enquiries from the universities and other agencies as well as the general public;
  • Periodic training/enlightenment programmes for the Universities and NUC staff as well as the general public;
  • Sourcing for and prompt release of funds/aid from both internal and external sources for the University System;
  • Enforcement of accountability and transparency in all transactions;
  • Dissemination and sharing of information to both internal and external publics on the university system when necessary;
  • Weekly monitoring of the activities of the Departments in the Commission;
  • Conception, articulation and prompt delivery of value-added systemic and developmental services to the Nigerian University System;
  • Making regular contacts with donors and development partners to sensitize their interests for strategic intervention in the Nigerian University System and initiating dialogue on possible linkages within 72 hours of such contacts;
  • Development of project proposals within one week after dialogue with donors and development partners and ensuring their sustained interest in the Nigerian University System;
  • Making regular contacts with donors and development partners to sensitize their interest for strategic intervention in the Nigerian University System and initiating dialogue on possible linkages within 72 hours of such contacts;
  • To periodically review the instruments used for accreditation, coordinate the implementation of all accreditation evaluation activities towards the promotion of an institutional culture of quality and internal self analysis;
  • To ensure effective internal control of the Commission’s resources through examination and verification of payments, price verification, inspection of good and services, comprehensive stock verification and enforcing the extant financial regulations on cash, cheques and salary payroll;
  • To ensure that all administrative actions and policy decisions of the Commission are in consonance with the provision of the Law as well as educate the staff on and against bribery, corruption and related offences;
  • To provide the required administrative, protocol and secretariat services towards the creation of an enabling environment for policy making and decision taking on all aspects of university education coordination;
  • To continuously undertake investigation, inspection and study of all aspects of organizational and operational modalities of the Commission and advise on needed changes;
  • To provide and maintain efficient Intranet services such as email, listserv, and websites;
  • To promptly respond to NUC network faults within 72 hours of reporting;
  • To service and maintain all ICT devices in NUC on a quarterly basis or as need arises;
  • To diagnose and promptly respond to reported faulty ICT equipment within 72 hours of receiving requests;
  • To ensure that downtime for faulty ICT equipment is kept to a minimum;
  • To ensure that Nigerian universities’ statistics are:
  • Maintained and updated with a lag of not more than one year;
  • Made available to Government, International Organizations and the Public within 72 hours of receiving their request;
  • To collect, maintain and coordinate Management Information database for NUC and Nigerian Universities;
  • To make available on the NUC Network, information on University System management from the databases created;
  • To assist universities in the planning and implementation of their Management Information System as required;
  • To organize and conduct ICT capacity building and training for NUC departments and the universities as requested and based on identified needs, to ensure optimal and appropriate utilization of ICT resources;
  • To prepare and deliver meeting folders at least 24 hours to the time (in the case of Management/Establishment Committees) and 48 hours to the time in the case of the Board and its Committees;
  • To pursue prompt production of Minutes within one or two days after the meetings and Reports on a monthly and annual basis;
  • To communicate and convey Notices of meetings to Board members on line via e-mail within five days to the date of meeting;
  • To pursue production of Decision Extracts within 48 hours of every meeting;
  • To ensure the improvement of service delivery capacity of the Commission in conjunction with all the Departments, Divisions and sections; and
  • To enhance the corporate image of the Commission.
  1. Department of Management Support Services
  • Prompt preparation and submission of the annual budget for the Universities and the NUC Secretariat, in liaison with other Departments;
  • Pursue enquiries about Warrant and Authority to Incur Expenditure (A.I.E.) starting from 15th of each month, and collect Warrant/A.I.E. from Federal Ministry of Finance within 48 hours of issuance;
  • Prepare and submit application for cash-backing within 48 hours of receipt and warrant;
  • Preparation of monthly statements of accounts including Bank Accounts Reconciliation by the end of the 2nd week of the month;
  • Preparation of payment vouchers within 48 hours of receipt of the approved requests;
  • Despatch of relevant correspondences within 48 hours of endorsement by authorized signatories;
  • Pursuing re-imbursable pension and gratuities to relevant organizations by physical follow-up where necessary;
  • Prepare and pay staff salaries correctly by the 28th of every month;
  • Institute regular checks on payroll records to avoid cases of ghost workers;
  • Conduct an update of NUC nominal roll quarterly;
  • Organize relevant monthly in-house training programmes to enhance staff performance;
  • Ensuring the safety of lives and property while maintaining peace and conduct among staff and visitors within the Commission and within the hour response to all emergency calls;
  • Ensuring prompt and efficient welfare services in the Commission at all times;
  • Conduct quarterly major preventive checks on Facilities, (Vehicles, Generators, Telecommunications, Water, Electricity, Landscaped Grounds, Auditorium etc);
  • Ensure adherence to due process certification on capital projects, thirty days after appropriation;
  • Review of University Master Plans submitted to the department shall not exceed 30 working days;
  • Ensure that University System capital grant estimates and the Rolling Plan are prepared within one week of receipt of Call Circular, from the National Planning Commission and Federal Ministry of Finance;
  • Ensure review of capital development performance by September each year;
  • Ensure review of space inventory and condition survey in the University System by December each year;
  • Sustenance of (GIS-based) data for physical development in the University System;
  • Professional documentation of NUC-based projects within 72 hours of award; and
  • Continual screening, documenting, monitoring and attending to visitors in an efficient and courteous
  • Department of Academic Standards
  • Ensuring orderly, balanced and qualitative development of academic programmes at undergraduate and postgraduate levels in Nigerian universities through analysis of academic briefs and other requests within four weeks of receipt;
  • Drawing-up and periodic review of guidelines for analyzing academic briefs and applications for establishment of new academic programmes and/or units in Nigerian universities;
  • Promote the establishment and sustenance of strategic planning culture in the Nigerian University System through preparation and circulation of guidelines as well as analysis of strategic plans of the universities within two weeks of receipt;
  • Periodic assessment of high level manpower requirement of the country in conjunction with the appropriate Government agencies;
  • Collect and collate data on staff, students and facilities as well as recurrent expenditure in Nigerian Universities to ensure compliance with standards and submission of same for inclusion into the NUC data bank;
  • Periodic monitoring and assessment of the academic, financial and administrative performance of universities using laid down parameters and guidelines;
  • Preparation of universities annual recurrent grant requests to the Federal Government as input into the NUC Budget preparation process;
  • Holding Annual University System Review meetings (USARM) with the institutions and analyzing their financial projections and plans as well as evaluate and monitor the implementation of university education policies in Nigeria;
  • Ensure prompt analysis of the universities’ actual resource utilization costs and evaluate the annual institutional performance against the approved academic plans;
  • Coordinate the setting and ensuring periodic review of Benchmark Minimum Academic Standards (BMAS) for undergraduate and postgraduate programmes in all Nigerian universities;
  • Conducting periodic Needs Assessment of Nigerian graduates at both local and international markets; and advise Government on possible need for policy review in relation to any aspect(s) of curricula in university education in Nigeria to reflect societal needs and global trends;
  • Processing all submissions from the universities on Students’ Industrial Work Experience Scheme (SIWES) within 48 hours of receipt and ensuring existence of functional SIWES Units as well as ensure the implementation of Teachers Industrial Work Experience Scheme at the universities;
  • Partner with public and private sector organizations to facilitate collaborative linkages with universities towards fostering collaborative research and entrepreneurial education;
  • Provide the criteria for institutional accreditation in terms of the quality and conduciveness of the institutions’ physical environment to learning;
  • Periodically review and advise on the preparation of Nigerian Universities’ Master Plans and organizing colloquy during the preparation of the Federal and State (where necessary) Universities’ Master Plans as well as analyzing such master plans within four weeks of receipt;
  • Facilitate collaboration with professional bodies for the purpose of enhancing the development and accreditation of academic programmes in Nigerian universities;
  • Ensure that physical facilities/infrastructure in the Nigerian universities conform to the provisions of their Master Plans and the standards in National Universities Commission’s guidelines and the National Building Codes through quarterly monitoring;
  • Ensuring prompt preparation, collation and verification of the Federal University System Capital Budget and its defense at the Federal Ministry of Education, Federal Ministry of Finance and the National Assembly;
  • Sustenance of data base on Geographic Information System, Space Inventory Records and Condition Survey of buildings and infrastructure in Nigerian universities;
  • Ensuring prompt response to all enquiries on the University System within 48 hours; and
  • Ensuring orderly development of academic programmes at under -graduate and postgraduate levels in Nigerian universities through analysis of academic briefs and other requests within four weeks of receipt.
  1. Department of Research & Innovations
  • Coordinating and Monitoring Universities’ Projects quarterly;
  • Sponsoring research areas relevant to national development in Nigerian Universities annually;
  • Developing and monitoring research policy for the Nigerian University System in line with national goals and needs periodically;
  • Developing and implementing modalities for conducting periodic research assessment exercises in Nigerian Universities periodically;
  • Collection and collation of timely and up-to-date data on Nigerian Universities for dissemination to the general public annually;
  • Identifying and facilitating innovations and best practices in teaching and learning in the Nigerian University System annually;
  • Fostering collaborations between government, industry, universities and other stakeholders in Higher Education annually;
  • Developing NUC capacity on innovative approaches to efficient and effective service delivery periodically;
  • Develop a blueprint of areas of intervention in the Nigerian University System for donor support annually;
  • Provide project management services in collaboration with donor agencies and partners for the NUC annually;
  • Coordinate national and international linkages/collaborations in higher education as need arises;
  • Coordinate Nigerian University System special projects on Research and Innovation quarterly; and
  • Promoting the publication of books and journals in Nigerian Universities annually.
  1. Department of Inspection & Monitoring
  • Monitor and evaluate all Universities including open and distance education in Nigeria with focus on such areas as academic brief and master plan implementation, institutional management and governance, student and staff numbers, quality and mix, teaching and research quality; infrastructural input and other issues pertinent to quality assurance annually;
  • Inspect and advise the NUC and proprietors of Universities on the state of the institutions, highlighting areas that require remediation as need arises;
  • Prepare annual reports on the state of all Universities in Nigeria annually;
  • Monitor and inspect from time to time the kind of certificates awarded to approved programmes in order to maintain quality and standards quarterly;
  • Collection and collation of information from Universities that may assist in the inspection and ascertainment of compliance with the standards prescribed by Law quarterly;
  • Networking with universities for the conduct of seminars and workshops for purposes of assuring quality of all operations as need arises;
  • To co-ordinate, supervise and report on the conduct of Post UME screening exercises in Nigerian Universities annually;
  • To work with other government law enforcement agencies to ensure closure and discourage the proliferation of satellite campuses in Nigeria bi-annually;
  • To monitor and ensure compliance to laid down standards with regard to Open and Distance Learning education in Nigerian Universities quarterly;
  • To monitor and ensure quality and relevance of cross border education in Nigeria quarterly;
  • To facilitate and promote mentoring of newly established Universities – by well established Universities regularly;
  • Develop a database of students, staff and facilities from the Monitoring and Inspection activities of Nigerian universities. (Bi-annually);
  • To advise the Universities on how to achieve efficient quality assurance in their activities quarterly;
  • Ranking of Nigerian Universities based on acceptable world ranking indices/Seven Imperatives for the Nigerian University System on a 2-yearly basis;
  • Inspection of facilities in the Universities to determine their currency, the use of up-to-date ICT facilities and the quality of the staff manning them quarterly;
  • Advise on governance patterns and particularly the separation of responsibilities among the leadership of the University annually; and
  • To advise Universities on how to take advantage of linkages in the development of quality academic programmes, Funding and research Initiatives bi-annually.
  1. Department of Student Support Services
  • Facilitate the development of Management initiatives that will help students develop critical life long learning skills, and enable them make wise and intelligent decisions and choices in their careers. This will be ongoing throughout students’ stay in the University;
  • Facilitate and coordinate the emergence of well developed career resource centres in all Nigerian universities. This is to be achieved within a year; while resource supply at the centres will be periodically (at least once a year);
  • Liaise with relevant agencies to help students acquire leadership skills through training and mentoring. This will be achieved through seminars, workshops and conferences at least twice a year;
  • Facilitate and coordinate the establishment and monitoring of Entrepreneurship Centres in Nigerian Universities. This will be achieved in two years from the establishment of Student Support Services, while monitoring shall be on a quarterly basis;
  • Organize and facilitate in all universities the inculcation of Nigeria’s value systems in collaboration with National Orientation Agency, other stakeholders and the universities. This will be achieved through workshops and seminars at least once a year;
  • Ensure the implementation of government policies on University admissions and examinations as may be laid down from time to time, including the conduct of students screening. This will be achieved when the demands are made, while monitoring of the implementation of policies shall be on daily basis;
  • Supervise and monitor the implementation of strategies aimed at eradicating antisocial activities on campus such as examination malpractices, cultism etc. so as to ensure good relations and safe university environment. Monitoring of the implementation shall be on quarterly basis;
  • Liaise with other relevant agencies such as NOA, professional bodies and councils, NGOs, etc. to facilitate and ensure compliance with government policies on national and professional ethics, youth empowerment and mobilization and social responsibility. This will be ongoing; and
  • Develop and monitor policies and guidelines to ensure adequate communication between students and university management as well as government. This shall be done on quarterly basis while a workshop will be carried out at least once a year.

 

 

 

 

List of Customers

The customers of the National Universities Commission are individuals, arms of government, agencies, ministries, parastatals, institutions, development partners and other interest groups and stakeholders requiring our services within the Education Sector. They include the following internal and external customers:

Internal

  • Nigerian University System (including staff, students, parents and guardians)
  • Members of NUC Staff
  • Departments in NUC

 External

  • Government
  • Ministries, Parastatals & other Government Agencies
  • Professional Bodies & other Stakeholders
  • Consultants/Contractors
  • Bilateral and Multilateral Agencies
  • Development Partners (Local & International)
  • International Organisations and NGOs
  • General Public
Performance Targets/ Customer Expectations

Our Customers are entitled to:

  • Prompt, fair and courteous service at all times, tailored to the peculiar needs of each customer ;
  • Adequate consultation where necessary;
  • Adequate and relevant information channeled through an effective communications network;
  • Cordial Staff/Customer relationship;
  • Effective complaints procedure and grievance redress mechanism;
  • Provision for customers with special needs.

Our Customers can expect us to:

  • Be highly professional, competent, polite, honest, timely and impartial in the rendering of our services;
  • Strive to meet the targets, goals and aspirations of the Commission within the timeframes stipulated in the Integrated and Local Service Charters of the Commission, within the limits of present operational constraints;
  • Ensure that an effective feedback mechanism is in place, through which customers complaints, suggestions and observations about the Commission’s services can be channeled;
  • Handle all complaints about service failure. However criticisms about government policies are outside our purview.
Customer Obligation

The successful implementation of the SERVICOM Initiative in the National Universities Commission cannot be achieved without the full support and cooperation of its customers and stakeholders. The Commission consequently cordially invites its customers/stakeholders and other beneficiaries of its services to support this cause by:

  • Compliance with NUC regulatory measures for the qualitative development of the Nigerian University System;
  • Judicious management of available resources by concerned University Managements;
  • Expecting quality service from the Commission and drawing the immediate attention of the Commission’s SERVICOM Division to instances of service failure through the Commission’s grievance redress mechanism;
  • Lodging complaints courteously and politely;
  • Making constructive suggestions for service improvement;
  • Collaborative stakeholder partnership(s) with the Commission for the attainment of development goals and government sectoral objectives;
  • Improved funding from government for effective sectoral reform.
Grievance Redress Mechanisms (GRM)

There may be occasions when the Commission’s services do not meet customers’ expectations. Please do not hesitate to make your grievances or complaints known to the Commission by utilizing the Commission’s Grievance Redress Mechanism as outlined as follows:

 Level One of GRM:

 If you have a complaint please contact:

 Officer: Mrs. Constance N. Goddy-Nnadi

Status:   Director Executive Secretary’s Office & Nodal Officer    (NUC)

Tel:        08033144115

Email:    chia2003dika@yahoo.com

Or:

Officer: Mrs. Agnes I. Bamgbala

Status:   Service Improvement Officer, SERVICOM                  (NUC)

Tel:        08085618486

Email:   izehi123@yahoo.com

Or:

Address: Room 506

National Universities Commission, (NUC)

Aja Nwachukwu House, Plot 430

Aguiyi-ironsi Street, Maitama District,

P.M.B. 237, Garki G.P.O.

Abuja-Nigeria

Level Two of GRM:

 If your complaint is not satisfactorily handled at Level One of the Commission’s GRM, please contact: :

 Officer: Prof. Abubakar Adamu Rasheed

Status:   Executive Secretary, NUC

Address: Room 501

National Universities Commission, (NUC) Aja Nwachukwu House, Plot 430

Aguiyi-ironsi Street, Maitama District,

P.M.B. 237, Garki G.P.O.

Abuja-Nigeria

 

Tel:        O9) 4133185, 4133176-82

Fax:       (09) 4133520

Website: www.nuc.edu.ng

Time Span for Handling Grievances

Q: How quickly complaints should be acknowledged:

A: Five (5) working days;

Q: How quickly intended action would be communicated:

A: Five (5) working days;

Q: How quickly complaint should be resolved:

A: As quickly as circumstances surrounding the complaint permit.

Level Three of GRM

If your complaint is not satisfactorily handled at Level Two of the Commission’s GRM, please contact:

Officer: Ms C.A. Ahmed

Status:   Ag. Nodal Officer          (SERVICOM)

Federal Ministry of Education

 Address: Federal Ministry of Education

Federal Secretariat Complex Phase III, Abuja

Ministerial SERVICOM Unit

P.M.B. 146, Garki, Abuja - FCT

  • Tel: 08059623361

 Level Four of GRM

 If your complaint is not satisfactorily handled at Level Three of the Commission’s GRP, please contact:

The SERVICOM Complaint Manager

Complaints@servenigeria.com

Other Options:

 Other options for lodging complaints or making suggestions include:

  • The suggestion/complaints boxes located on the six floors of the National Universities Commission Headquarters;
  • The NUC website: www.nuc.edu.ng

Feedback Mechanism

Suggestions or comments about the quality or effectiveness of service delivery can be communicated to the Commission via:

  • Letters addressed to the Executive Secretary of the NUC, through the earlier stipulated address; or
  • Completion of customer comment cards which are available at the reception desk on the ground floor of the NUC Secretariat. Comment cards can be dropped in the suggestion boxes which are located on the six floors of the Commission.
Performance Monitoring

The Commission will evaluate and monitor its performance periodically through the following means:

  • Periodic assessment of the Commission’s performance using the SERVICOM Self-Assessment Rating Checklist;
  • Bi-monthly assessment of Secretariat service windows by a SERVICOM Unit task force to ensure compliance with SERVICOM principles and service charter delivery timeframes;
  • Monthly performance appraisal meetings of the local PSU Committee;
  • Quarterly performance appraisal meetings of the System-wide SERVICOM Committee of the Commission;
  •  Periodic reports on SERVICOM activities within the Secretariat and service windows within the Nigerian University System to Management;
  • Periodic analyses and publication of customer feedback and reactions;
  • Regular analyses and publication of customers complaints and redress activities.
Stakeholders Participation

Federal Government

  • Policy Formulation; and
  • Funding of Federal Universities.

Federal Ministry of Education

  • Policy Formulation/Implementation;
  • Coordination; and

NUC

  • Policy Formulation/Implementation;
  • Regulation;
  • Supervision;
  • Coordination; and
  • Facilitation of collaboration with local and international stakeholders.

NGOS, Private Sector, International Donors, Partners etc.

  • Collaboration;
  • Project Funding;
  • Linkages; and
  • Support for SIWES.

Nigerian Universities

  • Compliance with government policies and NUC regulatory guidelines for the establishment and operation of universities.

International University Community

  • Collaboration and cooperation; and
  • Establishment of linkages.

Students

  • Compliance with rules and regulations governing the conduct of students.

Staff

  • Compliance with rules and regulations governing the conduct of staff and the practice of good work ethics.
Special Needs Provision

In the course of the performance of its supervisory and regulatory oversight functions, within the Nigerian University System, the National Universities Commission is committed to ensuring that its external service windows (i.e. the 104 universities and 3 inter-university centres) provide special services to their respective customers with special needs.

These include ensuring:

  • The provision of comfortable hostel accommodation for physically challenged students;
  • The provision of accommodation for foreign students;
  • The easy accessibility of lecture halls, hostels and other essential areas for physically challenged students/lecturers; and
  • The provision of learning aids for physically challenged students etc.
Existing Limitations

If the Commission’s services do not always meet up with stipulated policy targets and goals, or customers expectations, please bear with us. The Commission currently functions under the following operational constraints and limitations.

  • Inadequate budgetary provisions for:
    • the periodic monitoring, accreditation and other quality assurance activities; and
    • implementation of ICT proficiency/service delivery projects in the NUS;
  • Inadequate funding of universities across board;
  • Decentralization of fund allocation to federal universities;
  • Weak or bad governance structures across board in the NUS;
  • Placement of education on the concurrent list makes performance of regulatory functions difficult;
  • Lack of effective sanctions for enforcement of qaulity assurance polices, in the enabling laws establishing the NUC;
  • Shortage of qualified manpower across board;
  • Lack of a competitive national research fund for Nigerian universities;
  • Inadequate carrying capacity of Nigerian Universities;
  • System instability and irregular academic calendars due to incessant industrial actions;
  • Inadequate funding of the Students Industrial Work Experience Scheme (SIWES);
  • Lack of cooperation from the private sector for the SIWES;
  • Non-extension of most federal government sourced international grants and federal government initiatives s to State and Private universities for uniform development of the Nigerian University System.

For further inquiries, please contact us on : servicom@nuc.edu.ng, nucservicom@gmail.com. You can also call us on 08077771430